Refund policy

REFUND & CANCELLATION POLICY

Every Whimsy Crafts product is printed specially for you after you place your order. Because of this, we can't accept returns or exchanges for change of mind or wrong selection. But if something goes wrong on our side, we'll make it right.

DAMAGED, MISPRINTED OR WRONG ITEM
If your order arrives damaged, misprinted, or different from what you ordered, we'll send you a free replacement. If a replacement isn't possible, we'll give you a full refund.

To make a claim, contact us within 48 hours of delivery on WhatsApp or email with:
- Your order number
- An unboxing video, recorded in one take, starting from the sealed package
- Clear photos of the product and the packaging

We can't accept claims without an unboxing video, or claims made more than 48 hours after delivery.

WHAT ISN'T COVERED
- Spelling or text errors in personalisation that match what you entered at checkout. Please check names carefully before ordering.
- Slight colour differences between your screen and the printed product.
- Normal wear from use and washing, or damage caused after delivery.

CANCELLATIONS
You can cancel your order within 12 hours of placing it by messaging us on WhatsApp or email. After 12 hours, your order goes into production and can't be cancelled.

REFUND TIMELINES
- Prepaid orders: refunded to your original payment method within 5–7 business days of approval.
- Cash on Delivery orders: refunded by UPI or bank transfer within 5–7 business days after you share your payment details with us.

CASH ON DELIVERY
If a COD order is refused at delivery without a valid reason, we may not offer COD on your future orders.

CONTACT US
Email: whimsycrafts.art@gmail.com
WhatsApp: 8951967127 (messages only, no calls)